Frequently Asked Questions

Daisy Drift currently ships to addresses within Australia only. At this time, we do not offer international shipping.

We offer free standard shipping on all orders within Australia, with no minimum order value required.

Orders are generally processed within 1 to 2 business days. Standard delivery usually takes approximately 3 to 7 business days after processing. The estimated total timeframe from placing your order to delivery is approximately 4 to 9 business days.

Delivery times are estimates and may vary due to carrier delays, public holidays, weather, peak periods or your delivery location.

Once your order has been dispatched, you may receive shipping confirmation and tracking information where tracking is available. You can also use the Track Your Order page in our website menu or contact us at info@daisy-drift.com with your order number.

If you notice an error in your delivery address, contact us as soon as possible at info@daisy-drift.com. We will make reasonable efforts to update the address, but changes may no longer be possible once the order has entered processing or has been dispatched.

Yes. Eligible change-of-mind returns can be requested within 60 calendar days of receiving your order. Items must be unused, unworn, unwashed and undamaged, with original tags attached where applicable.

Your rights under the Australian Consumer Law are separate from and are not limited by our voluntary 60-day return period.

Before sending an item back, email info@daisy-drift.com with your order number and the item or items you would like to return. If your return is accepted, we will provide the appropriate return instructions.

For change-of-mind returns, customers are responsible for the cost of returning the item. If the product is faulty, damaged, incorrect or otherwise covered by your rights under the Australian Consumer Law, we will provide an appropriate remedy and cover reasonable return shipping costs where required by law.

Please contact us as soon as reasonably possible at info@daisy-drift.com. Include your order number, a description of the issue and, where helpful, clear photographs of the product. We will assess the matter and provide an appropriate remedy in accordance with the Australian Consumer Law.

We currently accept Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, Shop Pay and UnionPay. The payment methods available to you may vary depending on your device and the options displayed at checkout.

PayPal is not accepted.

Prices on the Daisy Drift website are shown in Australian dollars (AUD) unless otherwise stated.

If you need to request a change or cancellation, contact us as soon as possible at info@daisy-drift.com. We will make reasonable efforts to help, but we cannot guarantee changes or cancellations once an order has entered processing or has been dispatched.

You can email us at info@daisy-drift.com.

Customer service hours are Monday to Friday, 8:00 AM to 5:00 PM, and Saturday to Sunday, 9:00 AM to 4:00 PM, Australian Eastern Time. We aim to respond to customer enquiries within 1 business day.