Shipping policy

Shipping Policy

At Daisy Drift, we aim to make receiving your order simple and straightforward. This Shipping Policy explains where we ship, our processing times, estimated delivery times and other important information about your order.

Shipping Destinations

Daisy Drift currently ships to addresses within Australia only.

At this time, we do not offer international shipping.

Shipping Cost

We offer free standard shipping on all orders within Australia, with no minimum order value required.

Order Processing

Orders are generally processed within 1 to 2 business days after your order has been successfully placed and payment has been confirmed.

Business days are Monday to Friday, excluding Australian public holidays.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

Estimated Delivery Time

Once your order has been processed, standard delivery generally takes approximately 3 to 7 business days.

The estimated total timeframe from placing your order to delivery is therefore approximately 4 to 9 business days.

Delivery times are estimates and may occasionally vary depending on your location, carrier operations, public holidays, severe weather, peak shopping periods or other circumstances outside our reasonable control.

Order Confirmation

After placing your order, you will receive an order confirmation using the email address provided during checkout.

Please review your order information carefully and contact us as soon as possible at info@daisy-drift.com if you notice an error.

Shipping Confirmation and Tracking

Once your order has been dispatched, you may receive a shipping confirmation containing tracking information where tracking is available for your shipment.

Please allow some time for tracking information to become active after your parcel has been handed to the carrier.

Track Your Order

If tracking information has been provided, you can use it to follow the progress of your shipment.

If you have questions about the status of your order, please contact us at info@daisy-drift.com and include your order number.

Shipping Address

You are responsible for providing a complete and accurate delivery address when placing your order.

Please carefully check your:

Full name;
Street address;
Apartment or unit number, where applicable;
Suburb or locality;
State or territory;
Postcode; and
Contact details.

If you discover an error in your shipping address after placing an order, please contact us immediately at info@daisy-drift.com.

We will make reasonable efforts to update your address where possible, but we cannot guarantee that changes can be made after an order has entered processing or has been dispatched.

Incorrect or Incomplete Addresses

If a parcel cannot be delivered because the address supplied with the order was incorrect or incomplete, the parcel may be returned to us by the carrier.

If this occurs, please contact us so we can review the available options with you. Additional shipping costs may apply where an order must be sent again because an incorrect or incomplete address was supplied by the customer.

This does not affect any rights you may have under the Australian Consumer Law where the delivery issue was caused by Daisy Drift or a service provider acting on our behalf.

Delivery Delays

Although we aim to have orders delivered within the estimated timeframe, occasional delays may occur.

Factors that may affect delivery include:

Carrier delays;
Severe weather or natural events;
Public holidays;
High-volume shopping periods;
Remote or regional delivery locations; and
Other circumstances outside our reasonable control.

If your order has not arrived within a reasonable period after the estimated delivery date, please contact us at info@daisy-drift.com with your order number so we can investigate.

Lost Parcels

If tracking indicates that your parcel has not progressed for an extended period, or if your order has not arrived within a reasonable period, please contact us.

We will review the shipment and, where appropriate, work with the delivery provider to investigate the issue.

If an order is confirmed as lost before it has been successfully delivered to you, we will provide an appropriate resolution in accordance with applicable Australian consumer law.

Damaged Deliveries

If your order arrives damaged, please contact us as soon as reasonably possible at info@daisy-drift.com.

Please include your order number, a description of the issue and, where helpful, photographs showing the condition of the parcel and product.

We will assess the issue and provide an appropriate remedy where required under the Australian Consumer Law.

Missing or Incorrect Items

Please check your order after delivery.

If an item is missing or you received a product different from the one you ordered, contact us at info@daisy-drift.com with your order number and details of the issue.

Where Daisy Drift has made an error, we will take reasonable steps to correct it at no additional cost to you.

Multiple Shipments

In some circumstances, products from the same order may be dispatched separately.

If your order is divided into multiple shipments, you may receive separate shipping or tracking information for each parcel.

Changing or Cancelling an Order

If you need to request a change or cancellation, please contact us as soon as possible at info@daisy-drift.com.

We will make reasonable efforts to accommodate your request. However, once an order has entered processing or has been dispatched, we may no longer be able to modify or cancel it.

If an order has already been dispatched, you may be able to request a return after receiving it in accordance with our Return and Refund Policy.

Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law or any other applicable law that cannot lawfully be excluded.