Privacy policy

Privacy Policy

Daisy Drift respects your privacy and is committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit www.daisy-drift.com, make a purchase, contact us or otherwise interact with our services.

Where the Privacy Act 1988 (Cth), the Australian Privacy Principles or other applicable privacy laws apply to Daisy Drift, we handle personal information in accordance with those requirements.

Personal Information We Collect

The types of personal information we may collect depend on how you interact with Daisy Drift and may include:

Your name;
Billing and shipping address;
Email address;
Telephone number;
Order and transaction information;
Payment-related information;
Account information, where you create an account;
Information you provide when contacting customer support;
Returns, refunds and exchange information;
Device information, browser type and IP address;
Website activity and browsing information; and
Marketing and communication preferences.

We generally collect only the information reasonably necessary to operate our store, fulfil orders, provide customer support, improve our services and carry out our business activities.

How We Collect Personal Information

We may collect personal information:

Directly from you when you place an order;
When you create or use a customer account;
When you subscribe to marketing communications;
When you contact us by email, through a contact form or through customer support;
When you request a return, refund or exchange;
Automatically when you browse or interact with our website; and
From service providers that assist us in operating our store, where permitted by law.

How We Use Personal Information

We may use your personal information to:

Process, manage and fulfil your orders;
Arrange delivery of purchased products;
Process payments, refunds, returns and exchanges;
Communicate with you regarding your order or enquiry;
Provide customer service and support;
Maintain and improve our website, products and services;
Detect, investigate and help prevent fraud, misuse or security incidents;
Maintain appropriate business and transaction records;
Comply with applicable legal, regulatory, accounting and tax obligations;
Send marketing communications where you have consented or where otherwise permitted by law; and
Measure and understand how customers use our website and services.

Payment Information

Payments made through our website are processed using third-party payment providers and payment systems.

Daisy Drift does not need to directly store your complete payment card details in order to process your purchase. Payment providers may collect and process payment information in accordance with their own privacy policies and security practices.

Cookies and Similar Technologies

Our website may use cookies, pixels and similar technologies to operate the website, remember your preferences, understand website activity, improve performance and support marketing or advertising activities.

These technologies may collect information such as your IP address, browser type, device information, pages viewed, referring websites and interactions with our website.

You may be able to manage or disable certain cookies through your browser settings or any cookie preference tools made available on our website. Disabling certain cookies may affect how some features of the website function.

Analytics and Advertising

We may use analytics, advertising and marketing service providers to help us understand website usage, measure the effectiveness of advertising and present relevant marketing content.

These providers may use cookies or similar technologies to collect information about your interactions with our website and, depending on the service and your settings, other websites or online services.

Marketing Communications

Where permitted by law, we may use your contact details to send you information about Daisy Drift products, promotions or other updates that may be relevant to you.

You may unsubscribe from marketing emails at any time by using the unsubscribe link provided in the communication or by contacting us at info@daisy-drift.com.

Even if you unsubscribe from marketing communications, we may still send you non-promotional messages relating to your orders, account, customer service enquiries or other transactions with us.

How We Share Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business and provide our services, including:

E-commerce platform and website service providers;
Payment processors and financial service providers;
Shipping, courier and fulfilment providers;
Customer service providers;
Website hosting, technology and security providers;
Analytics and marketing service providers;
Professional advisers such as accountants, legal advisers or consultants; and
Government agencies, regulators, courts or law enforcement authorities where disclosure is required or authorised by law.

We do not disclose personal information to third parties for purposes unrelated to our business unless you have consented to the disclosure or the disclosure is otherwise permitted or required by law.

Overseas Disclosure and Processing

Some of the third-party service providers we use may operate, store information or process information outside Australia.

As a result, your personal information may be transferred to or processed in countries outside Australia. The locations involved may vary depending on the service providers we use and their infrastructure.

Where applicable, we take reasonable steps in relation to overseas handling of personal information as required by applicable privacy laws.

Data Security

We take reasonable administrative, technical and organisational measures designed to protect personal information against loss, misuse, interference, unauthorised access, modification or disclosure.

However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to fulfil orders, provide services, maintain business records, resolve disputes and comply with legal, accounting or regulatory obligations.

When personal information is no longer reasonably required, we may delete, destroy or de-identify it where appropriate and permitted by law.

Accessing and Correcting Your Personal Information

You may contact us to request access to personal information we hold about you or to ask us to correct information that you believe is inaccurate, incomplete or out of date.

To make a request, email info@daisy-drift.com.

We may need to verify your identity before processing your request. In some circumstances, access or correction may be limited or refused where permitted by law. If this occurs, we will provide an explanation where required.

Your Privacy Choices

Depending on applicable law and the circumstances, you may be able to:

Request access to personal information we hold about you;
Request correction of inaccurate or outdated personal information;
Withdraw consent where our handling of information is based on your consent;
Opt out of marketing communications; and
Manage certain cookies and tracking technologies through your browser or available website settings.

Third-Party Websites

Our website may contain links to websites or services operated by third parties.

Daisy Drift is not responsible for the privacy practices, security or content of third-party websites. We encourage you to review the privacy policies of any third-party services you use.

Children's Privacy

Our website and products are intended for general audiences and are not specifically directed at children.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

Privacy Complaints

If you have a question, concern or complaint about how Daisy Drift has handled your personal information, please contact us at info@daisy-drift.com.

Please provide sufficient information for us to understand and investigate your concern. We will review privacy complaints and respond within a reasonable period.

If the Privacy Act 1988 (Cth) applies to Daisy Drift and you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology or legal obligations.

The updated version will be published on this website. We encourage you to review this page periodically to remain informed about how we handle personal information.